R3 Wound Care and Hyperbarics is a Patient Centric, outpatient health network, with free standing clinics throughout the DFW Metroplex, Houston & San Antonio.  Currently, R3 is entering an exciting phase as a company, with a strategic focus on enhancing the current clinical delivery model and platform, and then leveraging that platform to grow the business and the footprint of our clinics.

Our culture is predicated on each one of our employees’ willingness to pitch in, wherever necessary, to ensure our patients are served at the highest quality levels of care and comfort.

Our mission at R3 is to contribute to the healing and comfort of every patient by providing the best wound care treatments through unparalleled, compassionate, and expert clinical care with state-of-the-art technology.

The Patient Care Coordinator is responsible for providing exceptional service to our patients and ensuring the timely, accurate and efficient scheduling of services.

Key Responsibilities

Process all fax referrals, in-house referrals, and live calls from providers and patients in a timely manner.
Contact insurance companies to ensure verifications of benefits and prior authorizations approval requirements are met.
Place outbound calls to patients to schedule appointments.
Review details of the referrals with patients including paperwork, expectations, and cost breakdown when needed.
Ensure complete and accurate patient registration, including patient demographic and current insurance information.
Obtain patient PCP referrals when necessary.
Works as a liaison in between the clinics and the patient and completes tasks accordingly.
Coordinating referrals and providing “white glove” service to referral partners and patients
Maintain ongoing tracking and appropriate documentation on referrals, including entry in CRM database, EHR system and necessary reports.
Acquires and maintains knowledge and understanding to achieve company goals.

Requirements

2+ years of successful call center experience, preferably in a medical office or customer service role.
Proven ability to perform in an unpredictable, fast-paced environment and develop policies and guidelines to help build structure.
Strong communication, customer service, and planning skills.
Effective verbal and written communication skills.
Ability to establish processes where none exists.
Organized and able to manage competing priorities.
Computer skills including knowledge of relevant software (Word, Excel, Outlook, etc.)
Current knowledge of medical laws, rules, and policies, such as Medicare, health insurance, and HIPAA a plus.
Prior experience working in a customer service or patient scheduling role in a clinic, medical office, or hospital.
Education and Experience
High School Diploma or equivalent required.
Three to five years of proven experience in an assistant role or relevant administrative

Our team members receive personal satisfaction knowing that they are helping people heal and enjoy a schedule with no nights or weekend shifts. Additionally, they also receive very competitive base compensations and attainable monthly incentive pay. Eligible team members also receive a comprehensive benefits package including PTO, Holiday, Bereavement, and Maternity Leaves; 401k; company sponsored health and dental insurances; a full array of voluntary benefits; continuous clinical training; and professional development.