Company Overview: 

We are a multi-site wound care and hyperbaric oxygen therapy clinic company headquartered in the Dallas-Fort Worth area. Our mission is to provide exceptional care to our patients through specialized treatments in wound healing and hyperbaric oxygen therapy. We are committed to excellence, innovation, and compassionate care across all our clinic locations. 

Position Overview: 

The ideal candidate will have 3 years of relevant experience in providing technical support and troubleshooting for Windows 10/11 Pro environments, Microsoft M365 applications, and network-related issues. This role requires strong problem-solving skills, excellent communication abilities, and a commitment to delivering top-notch customer service.  

The pay range for this position is $23 – $31 per hour depending on experience.

Key Responsibilities: 

• Provide onsite technical support for Windows 10/11 Pro systems. 

• Assist users with Microsoft M365 applications, including Word, Excel, PowerPoint, OneDrive, and SharePoint. 

• Troubleshoot and resolve TCP/IP network issues. 

• Manage and maintain network printers. 

• Administer and support Azure environments. 

• Configure and troubleshoot VPN connections. 

• Handle user and computer onboarding/offboarding processes. 

• Offer remote desktop support to resolve technical issues. 

• Document and track support requests and resolutions using a ticketing system. 

• Collaborate with other IT team members to ensure seamless IT operations. 

• Stay updated with the latest industry trends and technologies. 

Technical Skills Required: 

• Proficiency in Windows 10/11 Pro. 

• Experience with Microsoft M365 applications (Word, Excel, PowerPoint, OneDrive, SharePoint). 

• Strong knowledge of TCP/IP network troubleshooting. 

• Familiarity with network printers. 

• Experience with Azure administration. 

• Understanding of VPN configuration and troubleshooting. 

• Experience with user and computer onboarding/offboarding. 

• Ability to provide remote desktop support. 

Qualifications: 

• Associate’s degree in Information Technology, Computer Science, or a related field (Bachelor’s degree preferred). 

• Minimum of 3 years of experience in IT desktop support or a similar role. 

• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are a plus. 

• Excellent problem-solving and communication skills. 

• Ability to work independently and as part of a team. 

• Strong customer service orientation. 

Benefits: 

• Competitive salary based on experience 

• Health, dental, and vision insurance 

• Paid time off and holidays 

• Participation in Company 401K Plan 

• Opportunities for professional development and advancement