Here’s a refined, recruiter-approved version of the Patient Care Coordinator job description, optimized for web posting. The revised copy strengthens clarity, flow, and professionalism while emphasizing R3’s patient-centric culture and mission.

Patient Care Coordinator
R3 Wound Care & Hyperbarics | DFW, Houston, San Antonio

About R3

R3 Wound Care & Hyperbarics is an innovative, patient-centered provider of advanced wound healing and hyperbaric medicine across the Dallas-Fort Worth metroplex, Houston, and San Antonio. Our Advanced Healing Platform is built around quality, safety, service, and access—delivering exceptional outcomes and restoring quality of life to patients with complex, chronic wounds.
Wound care and hyperbarics are specialty services, and R3 goes far beyond traditional wound management. Our mission is to heal the most advanced wounds—and our culture is built on teamwork, flexibility, and a shared commitment to compassionate care.

Position Overview

As a Patient Care Coordinator, you are the first point of contact for patients and referral partners, playing a critical role in creating a seamless and supportive care experience. This is a fast-paced, detail-oriented role that requires excellent communication skills, a collaborative mindset, and a heart for service.
You’ll be responsible for patient scheduling, referral coordination, insurance verification, and administrative support, ensuring every patient receives the “white glove” service that defines the R3 experience.
Hourly pay range: $21.00 – $28.00, based on experience

Key Responsibilities

• Greet patients and visitors warmly, answer phones, and manage clinic scheduling
• Coordinate and process inbound referrals (faxed, live calls, and in-house) in a timely and professional manner
• Obtain and verify insurance coverage, including benefits, eligibility, and prior authorization requirements
• Maintain complete and accurate patient records and demographic information in the EMR
• Collect patient copays and explain cost breakdowns as needed
• Schedule appointments through outbound follow-up calls with patients
• Ensure all PCP referral documentation is completed when required
• Act as liaison between patients, clinical staff, and external referral partners
• Deliver a “white glove” experience to referral sources and patients through prompt, proactive communication
• Track referrals and maintain accurate documentation in the CRM, EHR, and relevant systems
• Monitor and order office supplies to ensure the clinic is well-stocked
• Support other administrative and front-office duties as assigned

Qualifications

• Minimum 2 years of experience in a call center, front desk, or medical office setting
• High school diploma or equivalent required
• 3–5 years of administrative support or assistant-level experience preferred
• Familiarity with insurance policies, referral processes, Medicare, and HIPAA regulations is a strong plus
• Strong multitasking and time management skills in a fast-paced environment
• Exceptional customer service and interpersonal communication skills
• Proficient with Microsoft Office (Word, Excel, Outlook) and EHR systems
• Prior experience in a clinical, medical office, or hospital setting strongly preferred

R3 Benefits

At R3, our team members take pride in providing personalized care that helps people heal. In return, we offer:

• Competitive compensation
• Professional development including medical education and clinical certifications
• Paid Time Off, Holiday, Bereavement, and Maternity Leave
• 401(k) retirement plan with company match
• Company-sponsored health and dental insurance
• A full suite of voluntary benefits
• Ongoing training and mentorship, led by the R3 Chief Medical Officer

Join Us

If you’re passionate about service, thrive in a team environment, and want to be part of something meaningful, apply today to join the R3 family. Help us deliver care that truly transforms lives.